Frequently Asked Questions
Support
You can reach customer service by call or text 214-327-6351 or email whiterockpetfooddelivery@pobox.com.
Monday – Friday : 9am – 5pm
Saturday : 10am – 4pm
Sunday : 10am – 4pm
We are closed on Easter, Thanksgiving and Christmas. Other holidays may have abbreviated hours.
Customer service is available 7 days a week.
Mon – Fri: 9am – 5pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm
We are closed on Easter, Thanksgiving and Christmas. Other holidays may have abbreviated hours.
Account
We charge sales tax for items delivered TX.
Checkout is fast and easy. You’ll need a shipping address, an email address, and a phone number. That’s all!
We accept Venmo, Zelle, cash and checks.
Returns
If your pet doesn’t love it, return food and we’ll replace or refund it.
Delivery
We deliver to the following zip codes in Dallas, TX :
75001, 75002, 75023, 75025, 75040, 75041, 75042, 75044, 75075, 75080, 75081, 75201, 75202, 75204, 75205, 75206, 75207, 75208, 75209, 75214, 75215, 75218, 75219, 75220, 75221, 75222, 75223, 75225, 75226, 75228, 75229, 75230, 75231, 75235, 75238, 75240, 75243, 75244, 75246, 75248, 75251, 75252, 75254, 75270, 75278, 75355, 75357, 75359, 75360, 75367, 75371.
We deliver on Thursdays and Fridays depending on your location. Please call us at 214.327.6351 or email us at whiterockpetfooddelivery@pobox.com to determine your delivery day.
We charge a $2 fuel surcharge on all orders. Orders less than $25 will incur an additional $5.95 delivery fee.
There is a minimum purchase of $25. Orders less than $25 will incur a $8.95 delivery fee.
For frozen food deliveries yes someone needs to be home. For non-frozen products, no, you do not have to be home. At checkout, you can leave delivery instructions in the Notes section. I will knock on the door or ring the bell after delivery and will leave your order near the door.
You can order online! If you would like to call to place an order or need assistance with your online purchase, please call us at 214.327.6351 or email us at whiterockpetfooddelivery@pobox.com
No. You may pickup orders from our location on weekends. Please call us at 214.327.6351 to schedule a pick up time.
Delivery not available on Easter, Thanksgiving, or Christmas.
We are happy to look into placing a special order for you. For all special orders, please call us at 214.327.6351.
Yes, we deliver frozen raw food. Someone must be present at home for delivery.
We are happy to answer any questions you have. Please call us at 214.327.6351 or email us at whiterockpetfooddelivery@pobox.com.
Shipping
No we do not ship. We are a delivery service to Dallas, TX and surrounding suburbs.